v1.0 Now Available

Your AI-Powered
Support Infrastructure

Everything you need to run customer support.
Tickets, email infrastructure, dashboards, and AI agents that resolve issues, message customers, and automate your support workflow 24/7.

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Platform Features

Everything you need to succeed

Robust Ticketing System

Track, prioritize, and resolve every request in one place. Intelligent routing ensures nothing falls through the cracks.

Auto routingPriority queuesReal-time collab

AI Automation

Let AI handle repetitive tasks. Learns from your team and frees agents for complex issues.

Smart repliesAuto-categorizeSelf-learning

AI-Powered Calling

Crystal-clear voice support with smart routing, live transcription, and sentiment analysis.

Smart IVRLive transcriptionSentiment AI

Trusted by merchants worldwide

1,000+
Merchants
70%
Faster response
4.9/5
App rating

Ready to Get Started?

Install the app to your Shopify store in seconds.

1Enter shop name
2Install from Shopify
3Access Dashboard

Enter your full store URL—either your custom domain (seoulskin.in) or your myshopify address (yourstore.myshopify.com).

Not sure? Find your store URL in Shopify Admin → Settings → Domains.

Merchant Outcomes

Built for modern support operations

Chili Labs combines ticketing, AI agents, and support automation so teams resolve faster and customers get consistent answers.

42% faster first response

“AI now handles repetitive order and policy questions automatically, and our team focuses on high-impact cases. Support quality finally feels consistent.”

AS
Aarav Shah
Head of CX · Northlane Apparel
31% lower reopen rate

“Assignment flows are clear, escalations are fast, and we always know who owns what. We replaced fragmented tools with one reliable command center.”

MC
Mia Carter
Support Lead · Peak Housewares
2.1x ticket throughput

“We launched with a small team and still delivered enterprise-level support. The AI calling and ticket automation gave us immediate scale.”

NB
Noah Bennett
Founder · Terra & Tide
57% faster triage

“From onboarding to daily usage, Chili Labs is fast and predictable. We spend less time routing tickets and more time fixing customer problems.”

RP
Riya Patel
Operations Director · StyleHaus
35% CSAT improvement

“The dashboard gives live visibility into every ticket and SLA. Leadership gets clean metrics, and agents get the context they need right away.”

LM
Leo Martin
E-commerce Director · NatureCraft